Job Description

WE ARE SEEKING A HELP DESK IT SUPPORT PERSON TO JOIN OUR TEAM! YOU WILL HELP INSTALL, SUPPORT, AND MAINTAIN WORK STATIONS, SERVERS, AND NETWORKS FOR OUR CLIENTS IN AN ONSITE AND REMOTE SERVICE ROLE PREDOMINANTLY BASED ON THE MICROSOFT FAMILY OF PRODUCTS. SOME EXPERIENCE WITH LINUX VARIANTS, ANDROID, OR MAC / IOS MAY BE USEFUL.

THIS POSITION REQUIRES EXPERIENCED CANDIDATES, AND IS NOT SUITABLE FOR APPLICANTS WITH MINIMAL PRACTICAL EXPERIENCE. COMPUTERS & NETWORKS IS NOT CURRENTLY SEEKING PROGRAMMERS, WEB-DESIGNERS, JAVA-SCRIPT CODING, OR SIMILAR FUNCTIONS. THIS IS A WORK STATION, APPLICATION, HELP DESK SUPPORT POSITION.

This position is local to the Memphis metropolitan area, and requires limited local travel. Selected candidates will be familiar with metropolitan area locations and businesses. Relocation assistance is not provided for out of area applicants.

RESPONSIBILITIES:

• Design, build, deploy, and manage, work stations based on Microsoft Windows 7-10 operating systems..
• Support Work Stations, switching and routing equipment with a level III proficiency. .
• Maintain corporate firewalls, configure and implement network security policies, and VPN connections.
• Monitor system backups, anti-virus, and anti-spam systems.
• Coordinate priorities and communicate technical issues with co-workers and management to ensure that the issues are resolved expediently.
• Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
• Assist with the creation of and upkeep of accurate network documentation.
• Keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.
• Analyze, troubleshoot, and evaluate existing wired and wireless network systems
• Handle repairs and exchanges of defective devices
• Collaborate on the improvement of network design and connectivity
• Perform routine work station and network maintenance

QUALIFICATIONS:

• Solid understanding and experience with LAN/WAN/Internet environments.
• 5+ years of experience with installation, upgrade, and troubleshooting of hardware (preferably HP/Compaq, IBM, or Dell), Microsoft Office and Microsoft operating systems.
• Excellent customer service and interpersonal skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
• Organizational and multi-tasking skills with attention to detail.
• Ability to work both independently as well as on teams, and thrive in a dynamic environment.
• Ability to prioritize and multitask
• Strong troubleshooting and critical thinking skills
• Deadline and detail-oriented, documentation of services performed, keeping senior management updated on project/task status.

DESIRABLE KNOWLEDGE AND SKILLS:

• Experience in Cloud Technologies - Azure, AWS, Microsoft 365, Cloud Exchange/SQL Server, and Managed Services
• CompTIA A+ / Network+ / Security + Certification or CEH or equivalent.
• Real-world experience fulfilling Long Term Project Lead or Staff Augmentation
• Active Directory, MS SQL, switches, routers, and firewalls.
• Server Virtualization (Microsoft, VMware, or Citrix)
• Cisco Certification - CCNA CCDA
• Sonicwall Certification - CSSA, CSSP, SNSA (or equivalent firewall technology).
• Associate degree (or higher) in information technology, computer science or closely related field or equivalent job experience.
• Experience in Disaster Recovery/Business Continuity/IT Resilience design and support.

Company Description

Computers & Networks is a IT consulting and support services company with a 35-year history of excellence providing the highest quality technology support to our clients across the US. We are looking for "can-do" professionals who are dedicated to 100% customer satisfaction. Pay for performance and skill level. Learn more about us at https://www.cnworks.com Computers & Networks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Computers & Networks makes hiring decisions based solely on qualifications, merit, and business needs at the time. We respect our military veterans and encourage them to apply.