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Customer Service Representative

Comrise

Customer Service Representative

Fremont, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ROLE: CUSTOMER SERVICE REPRESENTATIVE LOCATION: 100% REMOTE AND MAY CHANGE DUE TO THE NEEDS OF THE BUSINESS DURATION: 12 MONTHS

    DESCRIPTION/COMMENt:

    • Provides customer services relating to sales, sales promotions, installations and communications.
    • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
    • Develops organization-wide initiatives to proactively inform and educate customers.
    • Develops improvement plans in response to customer surveys.
    • This position requires knowledge that is acquired through experience, specialized education or training.
    • The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
    • The job requires a basic understanding of work routines and procedures in their own discipline.
    • The technical procedures for this level are well defined.
    • The job works within well-defined procedures that may involve a variety of work routines.
    • This job typically requires a minimum of 2 or more years of experience.

    Company Description

    We're seeking individuals who embody our below core values: Be Positive Be Collaborative Be Honest & Ethical Be the Spark Our collaborative based environment allows for a self directed and positive atmosphere where our motto is Together WE Can! About Comrise Established in 1984, Comrise is a U.S. and greater China consulting and staffing firm with headquarters in New Jersey, Shanghai, and Hong Kong with offices in India and Philippines. Our teams specialize in human capital solutions: Staff Augmentation, Executive Search and Managed Services. With over 30 years of experience, Comrise has successfully assisted global enterprise clients by reaching deep into both local and international resource pools to identify top talent. Our services span the Financial, Medical Device and IT industries with particular focus on IT, Engineering and Sales.