Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Come join  RESPONSIBILITIES:

• Answering phone calls in accordance with metrics set forth by management
• Checking voicemails at the beginning of shift and returning calls before attending to other responsibilities
• Replying to emails within 24 hours
• Handling all warranty-replacement issues and proper documentation
• Processing all returns upon arrival
• Ensuring that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

​QUALIFICATIONS:

• Two years previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Service-oriented and able to resolve customer grievances.
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent communication skills, including active listening
• Microsoft office proficient preferred

Company Description

Concealed Carrier LLC / Tacticon Armament is a veteran owned company that produces concealed carrier equipment and tactical accessories. The mission goal is to give every American the opportunity to gain access to high quality effective firearm equipment at fair and reasonable prices.