Job Description

ABOUT CONCERT TECHNOLOGIES:

Concert Technologies (Concerttech.com) is a privately held technology rollout company based in Dulles, VA. We are the leader in the accelerated delivery of worldwide technology rollouts for government, commercial, and international organizations. Utilizing our unique system of methodologies, providing project management, technical support, and on-site field technicians, we accelerate deployments and service support worldwide for multi-site, multi-service, technology infrastructure projects. For more information about Concert Technologies, view our video on YouTube: http://youtu.be/s7Co4j1wuUc

CONCERT TECHNOLOGIES OFFERS A ROBUST BENEFITS PACKAGE INCLUDING:

• Extremely Competitive pay commensurate with experience, education, credentials, and qualifications;
• Medical, Dental, and Vision Insurance;
• Paid Vacation, Leave of Absence, and Sick Leave
• 401(k) match; and
• Ongoing training and credentialing for career advancement.

Our PROJECT FACILITATORS learn to manage individual projects, analyze and input data into our proprietary database, meet tight deadlines, and provide superior customer service!

SUMMARY: Plans and coordinates activities of designated jobs to ensure that goals or objectives of the jobs are accomplished within the prescribed time frame and parameters by performing the following duties personally or through team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages individual projects implementing processes and procedures to execute them efficiently and effectively.
• Analyzes project data and inputs into COPS (company database).
• Plan, execute and finalizes jobs according to deadlines.
• Assesses and prioritizes call volume.
• Provides superior customer service.
• Maintains a working knowledge of other team members' jobs.
• Responds promptly to customers, team members, and management.
• Adheres to company policies and guidelines as stated in the Company Handbook.
• Assist Team Leader and Project Manager as needed.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Respond to requests for service and assistance; Meets commitments.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of Concert Technologies.

COMPUTER SKILLS:

• The project Facilitator must be computer savvy, have excellent typing skills, be able to successfully navigate windows-based programs, and be proficient in Microsoft Office programs.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

EMPLOYMENT TYPE:

Full-time.

DISCLAIMER:

This job description is a summary of typical functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of this position might differ from those outlined in the job description and those other duties, as assigned, might be part of the job to meet business or organization needs.