Job Description

TITLE:  INTERNATIONAL TRAINING CONSULTANT (30% TRAVEL SOUTH AMERICA AND SPAIN) (FLUENCY IN SPANISH AND ENGLISH - WRITTEN AND SPOKEN) (100% REMOTE)

OUR HISTORY: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record WHO WE ARE: Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

QUALIFICATIONS

• Minimum 4+ years experience training team members at a variety of levels.
• Must be bi-lingual in English and Spanish - this includes professional conversation, writing and reading.
• Bachelor’s Degree in Communications/Training/HR or related field.
• QSR Industry (Quick Service Restaurant) experience preferred.
• Credibility to train and coach Franchisees and provide constructive feedback.
• Demonstrated ability to develop and teach effective training to a supervisory and master franchise-level audiences.
• Ability to work independently and drive results.
• Outstanding verbal and written communication skills.
• Demonstrated capability in leading assessment and gap analysis.
• Strong interpersonal skills.
• Effective coaching and motivational skills.
• Strong organizational skills.
• Professional demeanor.
• Appropriate level of computer and technology skills. (Microsoft Office, Desktop publishing software, Webinar and virtual learning software).
• Knowledge of Learning Management Systems.
• Ability to travel up to 30% of the time, including overnight travel and weekends (International South America & Spain primarily).

PROVIDE GLOBAL STORE OPERATIONS MASTER FRANCHISEE TRAINING & CONSULTING

• Execute Train the Trainer or Train the Franchisee opportunities as required by the various global operations business stakeholders.
• Assess Master Franchise training systems and processes to ensure they meet the minimum requirements.
• Educate Global Stakeholders on the Store Operations Training Functional Competencies.
• Consult (in cooperation with the International Franchise Business Directors) on New Market Store Operations Training Plans as well as their New Store Opening Training Plans.
• Act as the subject matter expert for all current training curriculum and international Learning Hub initiatives.
• Facilitate quarterly calls and virtual training sessions informing Franchise Training Partners of changes to standards, new processes and/or procedures, best practices and other topics as needed.
• Provide guidance to master franchise partners in the implementation, activation and engagement with a Learning Management System.

MANAGE TRAINING RELATIONSHIP WITH DPI AND ASSIGNED MASTER FRANCHISEES

• Work with the International team to ensure the training priorities for all markets are aligned with the established market priories.
• Create actionable recommendations and improvement plans to improve a market’s training quality, capability and execution.
• Participate in ongoing regional meetings and communication efforts to keep Franchise Business Consultants and Region Vice Presidents informed of global training initiatives and priorities.
• Host virtual sessions to support markets not identified as Champion and Contenders.
• Partner with Region Vice Presidents and Directors to provide guidance on the execution of region-specific training initiatives.

ADMINISTRATIVE

• Attend region leadership calls.
• Attend weekly conference calls with Ops Training team.
• Coordinate all travel with Franchise Business Consultants.
• Complete all expense reports within on time and correctly.
• Complete Communication Logs for all in person and virtual Franchisee communications.
• Complete E&Y travel calendar.
• Prepare travel arrangements within 4 weeks of any trip.
• Apply for visas for any country requiring one well in advance of travel to that market.

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