State Manager, China

Confidential Client

State Manager, China

  • Responsibilities


    • Manage the business development & sales of the assigned markets in China. Manage the airport operations team and maintain good relationship with the local authorities


    Business Development

    • Identify and develop sales opportunities through Company’s website or via partner agents, ensuring the revenue targets assigned are meet/exceed
    • Identify and develop new distribution channel to grow sales
    • Maintain good and cordial relationship with the travel and ticketing agents in the location or its surrounded region
    • Act as a key point of contact to the agents, channels the sales and distribution policy to them and assist in queries related to sales and admin

    Airport & Customer Experience

    • Track and monitor delivery against the Standard Ground Handling Agreement (SGHA)
    • Ensure this is integrated – alongside values – into key people training initiatives
    • Prepare & Coordinate Pre-Ops Team Audits to the set-up of stations in China
    • Coordinate with HQ Ground Services Department for Annual Station Audits

    Relationship Building & Cultivation

    • Maintain good relationship with CIQ authorities, tourism authority, airport authority and government regulatory authorities
    • Maintain good rapport and relationship with competitors at the location
    • Maintain good relationship with CAAC authority at the location
    • Any other duties as assigned by General Manager, China


    Essential Traits

    • Degree holder
    • Minimum 8 years of sales/commercial experience
    • Experience in airport operations management is an added advantage

    Desirable Traits

    • Possess excellent interpersonal and communication skills
    • Resourceful and has good negotiation skills, both oral and written
    • Good commercial writing skill
    • Able to multi-task in a challenging environment and work independently

    *Expected duty travel once every quarter