Job Description

SR. SOLUTIONS CONSULTANT 

Our client is a growing SaaS company in the clinical research industry that helps Customers accelerate the process of bringing new medicines and devices to market. Customers around the world rely upon our suite of solutions to increase productivity across a diverse spectrum of clinical research models and settings. 

The Sr. Solutions Consultant is a unique role at Our client. Here, you will be primarily responsible for the configuration of our suite of products for our Customers’ clinical trials, participating in a wide variety of special projects and managing all aspects of project deliverables with regards to status reporting, budget and risk mitigation. Additionally, this role may assist Customers’ with general consulting needs and in partnering with Sales, Product and Training based on business needs. 

Key Responsibilities:

• Lead study configuration activities in accordance with Our client design best practices.
• Interpret protocols, synopsis or Customer specifications to guide design decisions.
• Conduct formal requirements gathering, development and testing sessions based on complexity and scope of study design and/or special projects. This may include integrations and data migrations, which may require involvement of third parties.
• Create specifications for customer requirements based on complexity and scope of work. 
• Ensure compliance with all industry regulatory agencies.
• Manage customer UAT activities, leveraging the power of Our client’s EDC product, using interactive sessions with customers to complete fixes in real-time. 
• Coordinate activities involving other team members from across Professional Services and Engineering.
• Provide consulting services on various special projects based on Customer business needs.
• Manage project deliverables and identify areas of risk with mitigation plans for scope, resources, budget and timelines.
• For larger projects, provide regular Status Reports, Project Plans and implement other tools for proper oversight (RAID logs).
• Provide support to Sales team members by providing product demonstrations and helping to quote study build and special projects.
• Proactively work with the Product team to report bugs, usability issues, and share ideas for how our software could be improved.
• Assist the Training team with preparing and/or occasional delivery of Super User Training requests. 
• Contribute improvements to Our client design best practices and methods for building effective studies, focused on quality and efficiency.
• Mentor junior team members as part of New Hire Onboarding support and leading team knowledge sharing sessions.

Your Background:

• Prior experience with study configuration of other EDC systems such as InForm, RAVE, Medrio, Castor, RedCap or others. 
• 5+ years’ experience in the Life Sciences industry, either in Technology or Pharma/Biotech settings. 
• Experience with configuration of integrations such as IVRS, CTMS, Labs and other clinical technologies.
• Experience with data migration activities from other EDC systems. 
• Experience leading successful projects of varying size and complexity.
• Familiarity with Project Management tools and activities such as SmartSheets, MS Project, RAID Logs, Status and Budget Reporting.
• Experience managing diverse teams in a remote setting.
• Excellent communication skills, both written and verbal.
• Ability to converse comfortably with varied audiences (based on skill set, experience, business and technical teams, etc).
• Strong organizational skills.

Nice to Have

• Experience with ARO’s and CRO’s
• Prior Consulting experience
• Familiarity with data management standards such as CDISC, CDASH, ODM and others.
• eCOA experience

Our client is headquartered in Waltham, MA, however this position may be considered US: Remote

WHAT WE OFFER:

Compensation is competitive and includes base salary + bonus. Benefits include:

• 401k plan with matching
• Flexible Spending Account
• Health and dental insurance
• Life insurance
• Short and long term disability
• Flexible paid time off

In addition, we offer some useful and fun perks, such as:

• A professional development budget just for you!
• Free parking to keep you sane
• Free gym to keep you healthy
• Free snacks to keep you nourished
• A fun culture and happy people!

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