Communicate with technicians and other departments via email, text message and phone
Answer incoming calls, emails, and text messages to close out calls for technicians and sales
Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA
Answer incoming calls from customers related to service, billing, and other departments
Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
Manage customer concerns and work to resolve them efficiently and effectively