Call Center Representative

We are seeking professionals whom thrive in a high-performing sales culture, taking inbound/outbound calls in our Call Center that rewards you based off of your performance.

Expectations

• Understand and communicate services offered
• Build and maintain relationships with current and prospective customers
• Communicate with our customers, addressing their needs and concerns
• Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
• Schedule service appointments with customers
• Set up accounts/contracts with new customers
• Provide resolution to customer concerns
• Route customer calls received at our Call Center accordingly based on customer needs
• Establish rapport with new and existing customers at our Call Center
• Must be flexible.  Shifts are scheduled between the hours of 5:00 a.m. to 9:00 p.m.

Benefits

• Competitive Pay
• Medical, Dental, Vision, PTO, 401k
• A fun and exciting atmosphere

Requirements

• High School Diploma or GED required
• Minimum of 1 year experience in customer service sales @ Call Center environment
• Must be sales oriented with a HIGH focus on customer service
• Must be socially focused and extremely helpful
• Prefers to work in a fast-paced environment
• Persuasive, "selling" (rather than "telling") communication style
• Type 30+ WPM, and ability to navigate through several internet based applications
• Proficient in Windows-based computer programs with excellent navigation skills
• Dependable and punctual in assigned work schedule

All candidates must agree to take:

• A background check
• A drug screen