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Performance Improvement Consultant - Clinical Operations


Performance Improvement Consultant - Clinical Operations

Fort Lauderdale, FL
Full Time
  • Responsibilities

    Whitlock has an exciting opportunity for a self-motivated, customer centric Associate Field Service Technician! Our Associate Field Service Technician provides technical support to customers through electronic dispatching, as well as performing preventive and corrective maintenance on audiovisual and broadcast systems. Our AFST also provides technical support to projects as needed, and manages customer relationship from a service perspective by providing professional, courteous support at all times.

    • Perform routine preventative maintenance checks and services to assigned audiovisual systems (service contracted customers) including software/firmware updates, as needed. Complete customer PM Report upon completion of PM checks.

    • Current familiarity with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training such as Extron, Cisco, Polycom, Crestron, AMX, Barco, Christie, Biamp, NEC, Sharp, Sony, Middle Atlantic, Shure and others.

    • Strong computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, SharePoint, Skype for Business, etc.)

    • Research parts, process Whitlock and manufacturer Return Material Authorization (RMA) requests.

    • Coordinate outside repairs, work with manufacturers, assist with phone support lines, provide technical support for sales, installation and system design staff

    • Balance mixer inputs, EQ rooms, and adjust delay channels as necessary to optimize audio system performance (typically, this is accomplished using state-of-the-art DSP technology).

    • Test and troubleshoot control system functionality (may include Crestron, AMX, broadcast automation control and other IP-based control systems).

    • Maintain an assigned base of service-contracted customers which includes building a strong working relationship with the customer based on trust and reliance.

    • Become ICIA CTS certified within six (6) months of employment and pursuing additional ICIA certifications on your own.

    WHITLOCK is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

    Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

    Required Skills Required Experience

  • Qualifications


    1. Broad cross-functional healthcare experience as well as specialized functional healthcare expertise.
    2. Bachelor's Degree preferred; or an equivalent combination of education and experience
    3. 2+ years experience in one of the following disciplines: instructional design and development, instructional technology, quality analysis and improvement
    4. Strong knowledge of a process improvement framework such as Lean Six Sigma at a Green Belt level or higher preferred
    5. Successful experience in promoting and leading change
    6. Applies Innovative, creative, “out of the box” thinking to problems
    7. Strong analytical, influence, conflict resolution and negotiation skills
    8. Demonstrated consulting and facilitation skills
    9. Excellent oral and written communication, interpersonal and presentation skills
    10. Proactively learns new systems, tools or content areas to achieve results
    11. Technologically literate - familiar with IT focused frameworks, systems and methodology
    12. Microsoft Office Suite proficiency: WORD, POWERPOINT, EXCEL, VISIO


    1. Primarily sedentary
    2. Must be able to use standard office equipment

    ConnectiCare is an equal opportunity employer. M/F/D/V

    ConnectiCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

  • Industry