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New York City Department of Education .

***Open House Hiring Event for Call Center Opportunities - Farmington!***

New York, NY
Paid
  • Responsibilities

     

    POSITION SUMMARY: The New York City school system is the largest in the country, composed of approximately 75,000+ teachers in 1,800+ schools.

     

    The Office of Postsecondary Readiness (OPSR) focuses on the alignment of school curriculum, instruction, and operations to ensure that all students graduate college and career ready. OPSR provides leadership and implementation support for the DOE’s college and career articulation initiatives and Career and Technical Education (CTE) programs. As part of the Division of Teaching and Learning (DT&L), OPSR develops and implements strategy and policy for increasing capacity across DOE schools in ways that will significantly increase the number of students who graduate college, are career ready, and persist through their postsecondary choices.  As part of this work, the NYCDOE has led the creation of several programs and pilots to expand computer science education, particularly for students traditionally underrepresented in the technology sector (Black and Latino, and female students).

     

    As cited in New York City’s OneNYC Plan, the City is committed to expanding access to educational opportunities in computer science and related disciplines. Computer Science for All (CS4All) is a component of the Chancellor and Mayor’s Equity and Excellence plan for driving educational achievement citywide. Through an unprecedented public-private partnership, by 2025, all NYC public school students will receive meaningful, high‐quality Computer Science (CS) education at each school level: elementary, middle, and high school. Over the next 10 years, the DOE will train nearly 5,000 teachers who will bring CS education to the City’s ~1.1 million public school students. The project is expected to develop, strengthen, and document practices that can be scaled up to a broader array of schools toward the goal of significantly increasing the number of NYC students studying computer science and graduating college and career ready.

     

    The Implementation Coordinator is responsible for coordinating the efficient execution of middle school computational media and physical computing curriculum and professional development. Additional responsibilities include student outreach and recruitment for participating middle schools, ongoing communication with participating teachers and administrators, and coordination with external partners to support the development of classroom and training materials.

     

    The Implementation Coordinator will also collaborate with partners on the design, development, and implementation of professional learning communities as well as ensuring ongoing communication with community constituents including superintendents, Borough/Citywide Office personnel, Central office staff, community-based organizations, families, and elected officials. Performs related work.

     

    REPORTS TO: Senior Director, Computer Science Implementation.

     

    DIRECT REPORTS: Consultants

     

    KEY RELATIONSHIPS: Collaborates with all members of the Computer Science Education team, the College Board, as well as other departments, including Assessment Operations, Equity and Access, and Academic Policy; works with computer science education partner organizations, community-based organizations, and local universities.

     

    RESPONSIBILITIES

     

    • Manage relationships with other computer science education partner organizations that assist in curriculum, professional development, and professional learning communities - e.g., Mouse, Computer Science Teachers Association, TEALS, Processing Foundation, local universities, and other local nonprofit community-based technology education organizations.
    • Implement processes to facilitate recruitment of computer science partner organizations, and participating schools and teachers.
    • Collaborate on the design and implementation of the recruiting process for reaching all middle schools in NYC.
    • Investigate and respond to inquiries from schools, families, and elected officials regarding student progress on middle school curriculum and assessments.
    • Lead the coordination, development, and evaluation of professional learning communities online and in-person.
    • Coordinate feedback sessions for schools and on behalf of school communities to assess the successes and challenges of the program.
    • Support all schools offering middle school curriculum to ensure efficient and compliant implementation by collaborating with community and school officials.
    • Create and maintain a project implementation guide for schools, which will include various resources, including links to academic policies, recruitment and enrollment strategies, and guidance on family engagement; serve as main point of contact for teachers, principals, and administrators at a subset of schools.
    • Analyze program-specific data to assess the efficacy of professional development implementation and operations; makes recommendations for improvements as necessary.
    • Support the implementation plans for research and policy analysis on components of program design and impact, in coordination with OPSR’s research team and the external evaluators. This includes processes for collecting data from program sites, documenting program implementation and best practices, and the preparation of reports to capture program outcomes.
    • Serve as liaison between borough community members and administrators of the COMPUTER SCIENCE FOR ALL EQUITY AND EXCELLENCE PLAN.

     

    QUALIFICATION REQUIREMENTS:

     

    MINIMUM

     

    1. A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
    2. High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
    3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

     

    Plus

     

    • Excellent analytical skills, with a demonstrated ability to think strategically about program design and implementation; receptive to and acts on feedback.
    • Intermediate proficiency in Excel, including comfort with all standard functions, pivot tables, data validation, and advanced formatting techniques.
    • Ability to communicate clearly, concisely, and precisely in both written and oral communication.
    • Experience building strong, mutually beneficial relationships with other individuals and teams; sensitivity to the needs of diverse constituents.
    • Demonstrates uncompromised service, impeccable execution and follow-up, and a commitment to answering incoming questions.
    • Ability to serve as an advocate for program involvement.

     

    PREFERRED

     

    • Ability to coordinate and administer large-scale programs.
    • Strong belief that the computer science education can drive students’ college and career readiness outcomes.
    • Understanding of the school and central operations of the Department of Education as well as the computer science initiatives underway.
    • Proficient skills in creating project plans, identifying tracking methodologies, and understanding project interdependencies and risks.
    • Deep knowledge of the fields of workforce development, technology industry, and postsecondary readiness.
    • Superior skills in managing relationships with educators.
    • Working knowledge of applications of programming languages and basic computational concepts.
    • Flexible, collaborative attitude needed to effectively function in a fast-paced and highly-changeable environment.
    • Internal candidates preferred.

     

    SALARY: $70,000+

    (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

     

    PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION. 

    APPLICATIONS WILL BE ACCEPTED THROUGH JULY 31, 2019 UNTIL 3:00 P.M.

    NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING.

     

     

    AN EQUAL OPPORTUNITY EMPLOYER

    It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO

    Required Skills Required Experience

  • Qualifications

    Technical Knowledge and Experience:

    • Post High School education/training or equivalent combination of education and experience.
    • At least 2 year’s of previous customer service experience, highly desired in a medical environment or call center environment.
    • Knowledge medical terminology and coding strongly preferred.
    • Excellent oral, written and interpersonal communication skills required.
    • Previous system user experience in a fast paced highly automated environment required. Strong PC skills required.
    • Demonstrated organizational and problem solving skills.
    • Excellent telephone manner; ability to handle high call volumes efficiently and courteously.
    • Ability to perform in office environment with extended periods of sitting, using telephone, viewing computer screens, standing, reaching, lifting files, binders, computer reports.

     

    WHO ARE WE? ConnectiCare is a leading health plan in the state of Connecticut. ConnectiCare’s mission is to make it easy for members to get the care they need. A local company for over 35 years, ConnectiCare has a full range of products and services for businesses, municipalities, individuals and those who are Medicare-eligible. A subsidiary of EmblemHealth, ConnectiCare leads the individual and small group markets in the state, and is ranked among the top commercial health plans in the nation, according to the National Committee for Quality Assurance. We’re looking for individuals who want to make a difference in the communities we serve. If you want to join a local team and help change the way health care is delivered, ConnectiCare is the place for you.

     

    ConnectiCare is an equal opportunity employer. M/F/D/V