Job Description

Connexion Point, an Integrity Marketing Company, is an award-winning, tech-enabled healthcare services company specializing in customized contact center services with offices in Utah, Florida, Texas, and Tennessee. Our partnership with Integrity Marketing Group brings together two tech-focused powerhouses committed to reshaping the senior market industry. We connect the healthcare industry to their consumers and consumers to their healthcare. Healthcare is complicated. We make it simpler.

Manages and leads a team of employees. Communicates company goals, updates on processes, and deadlines for training to the team. Provides help to management, including monitoring schedules and queues, assisting with coaching and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

** ONSITE ONLY POSITION AVAILABLE IN SUNRISE, FL OFFICE ONLY **

Mission Statement:

The Team Lead is responsible for supporting the Production Manager by maintaining focus on driving performance via agent coaching and floor monitoring. The Team Lead will report to the Production Manager and work closely with the agents and the Production Manager to execute strategies to meet and exceed goals.

As a Team Lead, I certify that:

• I will maintain focus on call performance and provide feedback and follow-up with the agents as needed.
• I will manage the schedule and status adherence.
• I will monitor call queues and escalate to the Production Manager as needed.
• I will regularly attend calibration calls corresponding with my campaign, team, agent, etc.
• I will participate in team huddles and regularly follow up with the team to ensure adherence to discussed topics.
• I have a clear understanding of Medicare laws, regulations, best practices, sales techniques, etc. to drive toward goals and support agents as needed.
• I will adhere to scheduled times to be on the phones, actively taking calls - Minimum 5 hours per week.
• I will maintain focus on the completion of training modules, compliance requirements and RTS statuses for the team.
• I have a clear understanding of company policies and procedures and will escalate any observed violations.

Qualifications:

• At least one AEP on the floor or similar experience
• Licensed and RTS, or demonstration of knowledge and understanding of Medicare Health Insurance similar to one whom is licensed.
• Interpersonal skills
• Computer proficiency
• Ability to problem solve and create a positive customer experience to reduce escalations.
• Ability to manage multiple priorities in a fast-paced environment and adapt well to change.
• Excellent communication and listening skills

JOIN THE CONNEXION POINT FAMILY!

At cXp/ Integrity Marketing, at all levels, and across all departments, our success is driven by the strength of our people. We invest in our team’s human capital potential with mastery learning-based curriculum and facilitation, professional leadership development programs, licensing education programs, individual and group engagement metrics, and promote from within policies. At cXp/ Integrity Marketing, we are solution builders and problem solvers. We foster a sense of belonging and a culture of accountability, teamwork, communication, excellence, and problem-solving. We believe that when our team is strong, we can do incredible things!

Company Description

Connexion Point is a tech-enabled healthcare services company that builds outcome-based solutions. Combining a disruptive technology platform, industry-leading data science, true web-scale technology, and human capital resources we create outcome-based custom solutions, built on replicable and scalable components, that deliver results unmatched in the industry. We deliver scalable artisanal solutions that drive highly effective consumer acquisition, interaction, and re-acquisition, and superior, measurable, outcomes. That is what makes us different. We don’t just answer phones or make calls. We connect the healthcare industry to their consumer, and consumers to their healthcare. Healthcare is complicated. We make it simpler. For consumers, and for our clients.