Bilingual: ARABIC/ENGLISH Care Coordinator ConsejoSano - Los Angeles, CA $15 - $17 an hour - Part-time We are looking to bring on a part-time employee with experience in the healthcare setting and the knowledge needed to complete HIPAA-compliant call campaigns. The Care Coordinator will actively assist with texting and call campaigns. ConsejoSano patient outreach improves patient experience for people in communities in southern California and across the United States. We are looking for an individual who can contribute to our success as a company through team collaboration, overall healthcare and customer service expertise, and the type of can-do attitude that ensures smooth day-to-day team operations. We need a bilingual team player with excellent phone manners, some healthcare background, and a passion for patient satisfaction. Our ideal candidate has native fluency in Arabic, Farsi AND English. Our office is located in the North Hollywood area and Care Coordinators will need to be in-office to make calls. What Youll Do: * Call and text patients to guide them to needed health care (or to provide condition-specific education) * Work closely with the Engagement Team Team Lead to complete all campaigns each week * Provide cultural savvy insights to help ConsejoSano improve patient engagement with patients primarily from or of Middle Eastern descent * Actively participate in weekly/daily team meetings * Collaborate with a diverse team and be viewed as a key player in patient care * Other projects that push ConsejoSano forward (as assigned) The Skills You Need to Be Successful : * Speak both English AND Arabic with native fluency, major plus if you also speak Farsi * Effective verbal and telephone communication skills * Top tier customer service skills & previous customer service experience * At least one year of experience conducting high-volume calls * Demonstrated ability to work remotely, at least six months previous experience strongly preferred * Flexible availability in order to meet weekly campaign deadlines * Be a self-starter who can work independently and with minimal supervision * Strong attention to detail