BLM Natural Resource Specialist Assistant - Carlsbad, NM
HOW WILL YOUR ROLE IMPACT FIRST COMMAND?
The National Branch Planning Advisor (NBPA) is the Current Servicing Advisor (CSA) to First Command Home Office clients who are directly assigned to National Branch Planning Advisor Team. These clients continue to be engaged with First Command Advisor’s in building and actively following their Financial Plans. Unfortunately the ability for these clients to work face-to-face with a First Command Field Advisor is not a current option. The NBPA primary goal is to “remotely” provide the best possible client experience that mirrors the same level of engagement, financial expertise, planning and overall service as they were accustomed to with a First Command Field Advisor. The NBPA has a fiduciary responsibility to consistently reach out and collaborate with the client and discern the best and most prudent course of action in support of the client’s financial plan, offer suitable Plan recommendations consistent with First Command philosophy, and provide professional services to meet their clients’ needs. The NBPA will work to resolve any issue or concern presented by a client that requires multiple touches and/or follow-up from First Command. The NBSA, when applicable, will assign administrative tasks to their Administrative Team. Client contact is traditionally conducted through telephone, First Command Client portal, email, and other forms of traditional written communication. The National Branch Planning Advisor reports directly to the Manager, Planning and Service Advisors.
The National Branch has the responsibility to meet the needs of our clients in a professional, timely, effective, and most importantly accurate manner. NBPA activities will include consistent periodic contact with clients that are not connected with a service or sales item. Update and/or make planning recommendations to the clients through use of a Financial Plan that at minimum has been updated in the last 36 months. Timely contact to identified clients that own insurance products with an opportunity to make changes or adjustments that could be in their best interest. This includes clients who have Options to Purchase Additional Insurance (OPAI) elections, Decreasing Term conversions, etc. In addition, NBPA will execute any client specific phone and email client campaigns developed by the National Branch, Manager, Planning and Service Advisors or Senior Leadership at First Command.
We have a belief at First Command – once a client, always a client. Therefore, the NBPA will partner with the National Branch Service Advisor to coach a client when the opportunity for a face-to-face Field Advisor relationship is not an option. Client must desire to pursue a financial planning relationship with First Command and willing to update financial information so that the NBPA can work to help clients get Financially Squared Away.
WHAT WILL YOU BE DOING?
WHAT SKILLS/QUALIFICATIONS DO YOU NEED?
WORK EXPERIENCE
CERTIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
PERFORMANCE MEASURES
QUALITY OF CUSTOMER SERVICE AS MONITORED BY SMARSH, CIC, LYNC, AND QUALITY MANAGEMENT
WHAT YOU SHOULD KNOW:
Headquartered in Fort Worth, Texas, First Command Financial Services takes pride in their mission: Coaching those who serve in their pursuit of financial security. In addition, we are fully committed to living out our core values of: Love, Courage, and Effectiveness.
Touted by Texas Monthly and Best Places to Work as one of the top 100 best places to work in Texas for 2016 and 2018, First Command Financial Services opened its doors in 1958 and has grown to include a network of Advisors in more than 162 markets throughout the U.S., England, and Germany today. We are seeking talented individuals of diverse backgrounds who are service minded. First Command offers a comprehensive benefits package to full-time employees, including:
Disclaimer
The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
Required Skills Required Experience
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
PARTICIPANT ESSENTIAL ELIGIBILITY REQUIREMENTS:
PARTICIPATION AND EXPEDITION BEHAVIOR:
SAFETY AND JUDGMENT:
BACKGROUND CHECK:
A DOI background clearance must be completed before the selected candidate may report to duty. The BLM will provide instructions for completion of the clearance after an intern has been selected and will notify them when they have been cleared to start the internship. THIS PROCESS WILL DETERMINE THE INTERNSHIP’S EXACT START DATE.
Interns will have access to government facilities and systems, and will be supplied with access to gov’t vehicles, equipment, and materials needed to work on the projects and activities as outlined above. Interns must adhere to all government regulations and policies for operating equipment, vehicles, security awareness, and safety.
*To be eligible for a Public Lands Corps certificate, interns must be between the ages of 18 – 30, inclusive, at the time the individual begins the term of service.
SUBSTANCE FREE:
TO APPLY: Please submit an updated resume and cover letter along with the online application. If you have questions, contact CCNM’s Individual Placement Program Director Tucker Herbert at tucker@conservationlegacy.org.
For more information about Conservation Corps New Mexico, please visit www.corpsnm.org. Conservation Corps New Mexico is a program of Conservation Legacy.