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ABOUT US

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

JOB DESCRIPTION

Are you up for the challenge of working in a non-traditional call center? Have you ever been intrigued by the background screening industry?  If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired and students can get accepted to their chosen school.  As a Client Services Representative, you will be an important part of this process!

Here at Vertical Screen, Inc., we have a strong culture of promoting from within, and our employees are encouraged to grow with us and take on new challenges.  As a Client Services Representative, you’ll be part of a great team that cares about the people they serve and takes pride in what they do!

This is a full-time position at 40 hours a week, and the available shifts vary, Monday through Friday. Starting salary is $16.00 per hour.

This may be a temporarily remote position due to COVID-19.

RESPONSIBILITIES

• Provides customer support on a wide range of items including troubleshooting in a non-technical environment.
• Responds to internal or external user requests for service and determines nature and extent of support needed.
• Responds to problem calls over the phone or via email.
• Provides support or refers to the appropriate staff member.
• Responsible for handling all incoming e-mails and calls and forwarding to the appropriate department that is not being serviced by Customer Service.
• Investigates issues to determine the proper department for resolution.

REQUIRED SKILLS

• Strong attention to detail
• Able to work in a fast paced, inbound call center environment.
• Excellent verbal, written, and telephonic communication skills.
• Proficiency in Microsoft Office.
• Detailed oriented and able to manage multiple tasks or projects.
• Ability to maintain confidential information and follow procedures for work processing.

EDUCATION

The candidate we are seeking will have at minimum a high school diploma or equivalent.

BENEFITS

• Comprehensive benefits package
• 401 (k) plan with company match
• Paid time off and paid holidays
• Available overtime options
• Flexible shift availability
• Discounts with neighborhood businesses
• LEED Platinum Certified Headquarters with employee gardens

SIGN-ON BONUS:

• $250 Sign-On Bonus after 30 days of employment
• Employees must be employed at time of payout
• Bonuses are offered to all applicants who accept offers and begin employment with Vertical Screen, Inc.

ADDITIONAL INFORMATION

For consideration, please apply below.

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran  

Required Skills Required Experience

GENERAL RESPONSIBILITIES

• Understands how paid social fits into the overall client marketing/media strategy.
• Demonstrates solid understanding of all social media platforms, e.g., Facebook, Instagram, Twitter, Tiktok, Snapchat
• Can plan and buy online and emerging media.
• Stays current emerging trends and future opportunities and can advise on new ways to reach targets.
• Can develop and implement effective social media campaigns.
• Has a working knowledge of analytic tools and can use them to evaluate performance metrics.
• Can work with creative, account and social teams to choose the most effective media channels and tactics for our clients.
• Understands ROI and can provide the client with a basis for measurement of the digital activities.
• Is passionate and articulate and can craft a compelling case/recommendation and present it to a client.
• Ability to thrive in a deadline-driven environment, exhibiting strong organizational skills and aptitude to task switch effectively
• Works with paid media and analytics team to develop comprehensive performance reports that offer optimizations and recommendations