• Manage day to day operations within budgeted guidelines and standards
• Preserve excellent levels of internal and external customer service
• Determines, coordinates and supervises daily staffing assignments and levels
• Proactively identify customer needs and respond to their concerns
• Assess quality of services delivered and facilitates staff development programs
• Establish targets, schedules, policies and procedures
• Ensures staff compliance with departmental and organizational policies, procedures and protocols

Required Skills Required Experience

Ability to memorize and deliver introductions, instructions and scripted presentations.

Ability to manage time, keeping public programs running at scheduled times.

Basic computer skills.