POSITION SUMMARY:

The Systems Engineer will create a systems architectural concept then design and deploy that content with PLC’s, SCADA software, and database design as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create, modify, debug PLC software, and understand the various communication networks used.
• Write query’s to retrieve data from databases.
• Create, modify, and debug HMI/SCADA software.
• Create, modify, and debug Data Management Software
• Develop applications of controls, instruments, and systems for industrial uses, including motors and conveyance systems; directing activities to ensure that manufacturing, construction, installation, and operation conform to functional specifications and customer requirements.
• Direct and coordinate operation, maintenance, and repair of equipment and systems in field installations, utilizing computer-assisted engineering and design software and equipment to perform engineering tasks.
• Participate in team project meetings, track project schedules, project budgets, responsibilities of work, total team change updates, and coordinate with contractors.
• Independently evaluate, select, and apply standard practices and techniques in specific situations, adjust and correlate data, recognize discrepancies in the results, and follow operations through a series of related detailed steps or processes.
• Serve as the primary systems resource for the start-up of the assignment.
• Collaborate with the estimation department to create and execute project estimations.
• Work with project management to create manning schedules for assignments.
• Travel domestically and internationally ranging from 20-30% per year.
• Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.

OTHER DUTIES AND RESPONSIBILITIES:

• Serve as the primary electrical resource for the installation of the assignment.
• Promote a positive working environment in order to achieve the organization’s goals.
• Perform other duties as assigned.

WORK ENVIRONMENT:

Work is performed in an office and uncontrolled atmosphere.  Exposure to harsh conditions are possible for short period time—such as:  dust, fumes, chemicals, hazardous materials, noise, and varying weather and temperatures.  Must be able to travel to jobsites both domestically and internationally; living accommodations in some foreign assignments may not meet expected U.S. standards.  All employees are required to follow safety standards and wear all personal protective equipment in designated areas. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear; and work in a consistent state of alertness and in a safe manner. Ability to lift and carry 50 lbs. on a regular basis is required. 

SKILL/ KNOWLEDGE/ ABILITY/ EDUCATION/ EXPERIENCE:

• Bachelor’s degree in Electrical Engineering or a related field is required.
• Certifications in networking and database management preferred.
• Zero (0) to Three (3) years of experience in Electrical Engineering or a related field is required.
• Zero (0) to Three (3) years of SCADA programming experience is required.
• Zero (0) to Three (3) years of PLC programming experience is required (Rockwell and/or Siemens).
• Ignition software experience is preferred.
• Basic understanding of AutoCAD preferred
• Experience with web based programming languages is preferred.
• Process knowledge of P&ID’s is strongly preferred.
• Strong mechanical aptitude and hands-on experience is preferred.
• Excellent communication skills; both oral and written is required.
• Strong analytical and problem solving skills are required.
• Computer skills and an in-depth knowledge of Microsoft Windows based programs are required.
• Ability to work flexible hours and some weekend work may be required.
• Requires effective time management skills, personal conduct, and change management abilities.
• Ability to effectively interact with co-workers, clients, vendors, and other business contacts.
• Must comply with Roeslein & Associate’s core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.

Required Skills Required Experience

RESPONSIBILITIES:

• Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assists patients to minimize patient issues.
• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in  Cleveland Clinic’s START with Heart model.
• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
• Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. 
• Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
• Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience. 
• Processes the workflow for the day.
• Supports and participates in process improvement efforts.
• Performs telephone triage.
• Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
• Generates staff provider reschedules.
• Relays staff messaging.
• Performs screening and scheduling of interpreter services.
• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
• Supports and adheres to compliance policies and procedures.
• May participate on committees and have a role in other Institute initiatives.
• May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
• Other duties as assigned

EDUCATION:

• High School Diploma or GED required

CERTIFICATIONS:

• None required

COMPLEXITY OF WORK:

• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to partner with others as needed to trouble shoot and resolve general technology issues.
• Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.
• Knowledge of medical terminology preferred.
• A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors. 
• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
• High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in wide variety of sensitive situations.
• Interest in learning new technology and troubling shooting to resolve minor technical issues.
• Easily adapts to changing technology, policies, procedures and processes.   
• Demonstrated interest in process improvement or adopting new processes and or technology.
• Demonstrated ability to understand and interpret medical insurance information. 
• Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.

WORK EXPERIENCE:

• Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.   
• Demonstrated experience in providing exceptional customer services and conflict resolution.
• Associate’s Degree may substitute for one year of experience.
• Bachelor’s Degree may substitute for the experience requirement.

PHYSICAL REQUIREMENTS:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds

PERSONAL PROTECTIVE EQUIPMENT:

• Follows standard precautions using personal protective equipment as required.