Job Description

New Associate Role in Dallas TX - Position is onsite and candidates must be Fully Vaccinated and comfortable working onsite.

Zoom Interview Process / If interested in the role please email me an updated resume in a Word Document and I will contact you thereafter

fgalante@controlassociates.com

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Job Title: GIR - Digital Strategy Group - CLIENT ENGAGEMENT ASSOCIATE

The Digital Strategy Group is looking for an experienced Technology Trainer to support the Global Investment Research division from our growing Dallas office.  The support and technology expertise we provide is a key aspect of the group’s value proposition.  Colleagues from across the company depend on us to communicate and implement new product offerings to help them achieve business goals.  You will play a critical role between technology end-users, product managers and developers to conduct training sessions, create documentation, test new features, and support the digital product offerings.

The Remote Technology Trainer supports growth by ensuring a positive end-user experience in all aspects of research technology.  We are a calm voice in a busy, volatile market – acting as the first line of support for client queries.

We are looking for a professional who is detail oriented, with experience training users of technology at various levels.  The right candidate will be someone who can learn both the products and the division and will develop customer relationships remotely across the organization to serve as a trusted business advisor with respect to technology solutions.

RESPONSIBILITIES

• Provide training and support remotely, via Zoom and telephone, to newly hired and existing research professionals in the use and best practices of global investment research applications
• Manage communication and training schedules for new hires to global investment research
• Perform user acceptance testing of new features, document testing process and outcomes, and provide feedback to product managers and developers
• Write and edit documentation to illustrate the features and benefits of new products
• Create and execute new marketing to evangelize new product features upon their release.
• Track and communicate user feedback to internal stakeholders for future product enhancements.

Skills:

BASIC QUALIFICATIONS

• Minimum 3-4 years training experience; financial technology and technology support experience is a plus
• Excellent communication skills (written, oral, presentation)
• Outgoing, helpful, positive professional demeanor
• Experience working as part of a global team and building relationships in remote locations
• The resilience to learn and adapt quickly in a rapidly changing environment, and apply drive and enthusiasm to your work
• Highly organized; Ability to work under pressure and manage multiple projects simultaneously

Education:

Bachelor's Degree 

Frank J. Galante

Sr. Executive Recruiter

Constantin Control Associates LP

4400 Route 9 South

Suite 1000

Freehold, N.J. 07728

Office: 201-377-7649

Mobile: 732-921-0204

Fax: 201-217-0837

fgalante@controlassociates.com

www.controlassociates.com

Company Description

Top Management Consulting and Recruiting Firm Specializing in Financial Services