Benefits:

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Key Responsibilities

Assist with customer service and management of the customer experience

Monitor and ensure client and TPA requirements are followed

Assist with scheduling all warranty activities

Enter lead/jobs into the operating system and make sure all information in the project is correct

Schedule PM initial visit with customer

Educate customers on process

Review and validate project file documentation

Confirm with PM project scope of work is complete

Maintain customer and client communications

Support PMs ensuring customer and client agreement on scope and estimate

Ensure all paperwork is complete with customer and client

Ensure estimates are distributed to all necessary parties

Interface with Subcontractors for availability

Sign up new Subcontractors and maintain insurances and licensing

Issue POs based on project budget

Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities

Schedule inspections with building departments

Update budgets

Order materials and supplies as needed

Update project schedule and timeline

Assist identifying and qualifying resource providers

Validate completed PO documentation

Update contract status with change orders and keep customer and client advised

Maintain Work-in-Progress (WIP) report

Maintain internal and external communications

Maintain communication log

Prepare project reports

Upon completion, review file documentation and update as necessary

Manage collections activities

Perform project close-out

Position Requirements

High school diploma/GED

Associate or Bachelor of Business Administration is preferred

Superb customer service track record

Effective written and oral communication

Intermediate math skills

Experience in restoration and/or construction required

Experience working with insurance and adjusters required

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.