Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Paid time off

Training & development

Vision insurance

Company parties

Health insurance

Are you looking for a respectful, professional workplace focused on doing amazing work where people are Collaborative, Driven, Supportive and Spirited and act with Ownership, Integrity and Clarity? These are core values and we live by them! Come join us!

Are you a TEAM player with strong EMOTIONAL INTELLIGENCE and DECISION-MAKING skills?

Do you ENJOY and have a natural ability to LEAD and MOTIVATE teams to complete HIGH QUALITY projects ON TIME?

Are you motivated by REWARD and RECOGNITION when your team ACHIEVES and EXCEEDS shared performance goals?

If so then you might be the Field Operations Manager we are looking for at The Tailored Closet and PremierGarage of Greater Washington, DC!

Benefits/Perks

Competitive wages

Health (medical & dental), life, and supplemental insurance (Accident/Short-term disability) with company contribution

Paid time off (PTO), holidays and parent/bereavement leave

401K retirement plan with company matching

On-going training

Annual bonuses (not included in salary range posted for this job)

Career Advancement Opportunities

Great Company Culture

Installation Manager Reports to: President

Overview

The Installation Manager is a hands-on leader responsible for managing, developing, and motivating our carpentry and floor coating installation teams. This role requires a confident communicator with extensive experience in residential carpentry installations — from basic to complex built-ins — and strong leadership and problem-solving abilities. Floor coating experience is a plus.

This is a full-time, salaried position with bonus potential, based in Chantilly. Typical hours start around 6–6:30 a.m. through mid-afternoon, with some off-hour communication expected. The role involves a mix of office, warehouse, and field work, including quality checks, training, service calls, and project troubleshooting.

Key Attributes

Inspiring, emotionally intelligent leader who models company values.

Strong communicator with empathy, professionalism, and a “can-do” attitude.

Collaborative team player across departments and with clients.

Excellent problem solver who stays calm under pressure.

Detail-oriented, reliable, and safety-conscious.

Experienced in HR processes, performance management, and employee development.

Responsibilities

Crew Management & Support

Lead carpentry and flooring crews to complete high-quality work on time and to client satisfaction.

Ensure crews have materials, training, and clear information.

Support crews with troubleshooting and field issues while empowering independence.

Review completed projects for quality and efficiency; provide constructive feedback.

Scheduling & Staffing

Partner with the project scheduler to plan and adjust crew assignments based on skills.

Handle same-day staffing schedule changes when needed.

Review and approve timesheets; monitor attendance and address issues.

Lead recruitment, onboarding, and performance management for installation staff.

Go-Backs & Service Work

Manage and track all service calls and rework to ensure timely, one-visit completion.

Ensure service technicians have clear scopes and materials.

Review outcomes to identify improvement opportunities.

Field Operations & Safety

Oversee morning load-outs with the Warehouse Lead to ensure crews are prepared.

Maintain high standards for safety, vehicle upkeep, and cleanliness.

Track and report key performance metrics such as “right the first time” rate and weekly installed dollars.

Develop and document procedures, checklists, and safety protocols.

Team Development

Coach, mentor, and build a skilled, motivated, and prideful team.

Conduct regular field visits and performance discussions, including annual reviews.

Recognize achievements and foster employee engagement.

Work with leadership to enhance training, recognition, and career growth programs.

Fleet & Equipment

Monitor fleet condition, ensure timely maintenance, and enforce safety checks.

Oversee tool and equipment maintenance and replacement schedules.

Qualifications

3–5+ years of experience managing teams in residential carpentry or related trades.

Strong leadership, problem-solving, and communication skills.

Proven ability to manage HR functions and performance feedback.

Technically skilled in installation methods and able to assist in-field as needed.

Proficient in basic computer systems (CRM, Word, time tracking, Company Cam, Fleet Management).

Fluent or conversational in Spanish and English.

Valid driver’s license, clear driving record, and legal eligibility to work in the U.S.

The positions on this website, unless otherwise indicated, are posted by Tailored Living® franchisees. Tailored Living® franchises are independently owned and operated businesses and if you accept a position with a Tailored Living® franchisee, you are employed by that franchisee, and not by franchisor HFC Tailored Living, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Tailored Living LLC and its parents and affiliates have no input or involvement in such matters. HFC Tailored Living LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Tailored Living® franchisee posting the position.