Duties and Responsibilities:

Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.

• Performs ride-a-longs on a regular basis to evaluate and coach best practices. 
• Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

Establishes and maintains a regular group training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions

Communicates daily with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.

Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department

Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.

Approves and ensures timeliness of the warranty process.

Establishes min/max levels of most used parts inventory on service vans

Ensures that service technicians have the required tool/instruments to perform their work

Develops maintenance/service agreements; estimates and generates bids for contract projects/work

Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

Ability to specify and sell new equipment to customers; Commercial and Residential

Other tasks and responsibilities as required to maintain efficient department operations

Minimum Requirements:

• Five years HVAC management related experience; or equivalent combination of education and experience
• Customer service and sales skills
• post-high school education (college, trade school, or military)
• In-depth knowledge and understanding of HVAC and refrigeration systems
• Ability to read, interpret, utilize and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes
• Excellent leadership skills, verbal and written communication skills, and strong conflict management skills
• Good computer skills, desire for personal improvement, top performer
• Have a clean, neat, and professional appearance
• Valid driver's license with clean driving record and background
• Ability and willingness to work non-standard schedule