SERVPRO Team Fosdick is the premier restoration and construction company in Northeast Ohio, operating 14 franchises across Cleveland, Akron, Mansfield, and Toledo. Due to continued growth in our reconstruction division, we are seeking a high-performance Construction Manager to lead our Medina office construction operations. This is a leadership role responsible for driving profitability, enforcing Standard Operating Procedures, and managing a team of Project Managers and Estimators within a fast-paced insurance restoration environment.
Position Summary
The Construction Manager is responsible for the overall performance of the reconstruction division in the Medina office. This role owns production, cycle time, budget compliance, team accountability, and customer experience from approved estimate through project closeout.
This individual must be capable of leading a team, managing financial performance, and ensuring operational discipline in a multi-million-dollar restoration business.
Key Responsibilities
Lead and manage Project Managers and Estimators
Enforce adherence to company Standard Operating Procedures (SoP)
Monitor and drive cycle-time KPIs and job stage progression
Conduct weekly job reviews focused on:
Budget vs. allowed hours
Change order and supplement management
Schedule adherence
Profitability tracking
Ensure accurate documentation in DASH, Xactimate, and internal systems
Review and approve construction estimates for accuracy and scope completeness
Ensure projects are executed within approved budgets
Identify margin erosion early and implement corrective action
Monitor labor efficiency and subcontractor performance
Drive office-level production and profitability targets
Oversee scheduling and resource allocation across all projects
Ensure proper sequencing and trade coordination
Enforce quality control standards and final inspections
Ensure all work meets local building codes and carrier requirements
Manage warranty and post-completion service issues
Maintain high-level customer communication standards
Support escalated customer issues when needed
Ensure professional and effective communication with insurance carriers
Protect company reputation through professionalism and follow-through
Recruit, train, and develop Project Managers and Estimators
Conduct performance evaluations and coaching
Build a culture of accountability and execution
Lead regular construction team meetings focused on KPIs and results
Qualifications
5+ years of construction management experience (insurance restoration preferred)
Proven experience leading multiple concurrent residential construction projects
Strong financial acumen and understanding of job cost controls
Experience with Xactimate or insurance-based estimating platforms preferred
Demonstrated leadership and team development experience
Strong organizational and communication skills
Bachelor’s degree in Construction Management, Engineering, or related field preferred (or equivalent experience)
Compensation & Benefits
Competitive salary (commensurate with experience)
Performance-based incentive opportunity
Company vehicle, gas card, laptop and cell phone
Medical / Dental / Vision
401(k) with company match
Paid vacation and holidays
Life insurance
SERVPRO is an Equal Opportunity Employer
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.