CUSTOMER SERVICE REPRESENTATIVE

NO NIGHTS! BE HOME FOR DINNER - FULL TIME DAY SHIFT!

$1,000 New Hire Bonus --Yes, you read that right! You will take home your first $500 when you have been with the team for 6 months and your second $500 when you celebrate your one-year anniversary.

SUCCESSFUL CANDIDATES COME FROM A VARIETY OF CUSTOMER-CENTERED ENVIRONMENTS INCLUDING RETAIL, RESTAURANT, FAST FOOD OR OTHER SERVICE BASED COMPANIES.

MINIMUM ONE YEAR OF CUSTOMER SERVICE AND/OR SALES EXPERIENCE.

PAID FULL-TIME INITIAL TWO-WEEK TRAINING WILL PREPARE YOU TO SUCCEED!

In this Customer Service role, you will manage one of our Client’s Self-Storage Properties, providing superior customer service and a positive and welcoming experience to all customers. Excellent hours 9:30am to 6pm (No early mornings or late nights). Does this sound like you: You’ll be able to enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our Client has openings in their DAILY CITY, SAN FRANCISCO and SAN MATEO locations. Our Client was established in 1972, and today they have thousands of locations nationwide and are recognized as the leader in the self-storage industry!

JOB DESCRIPTION

EXCELLENT CUSTOMER SERVICE

• Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
• Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
• Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
• Consult and sell packing and moving supplies

DAY-TO-DAY BUSINESS

• Work independently or with other team members at multiple locations
• Days will consist of a mix of customer service and property upkeep
• Make customer calls regarding their account, collections and other items; document notes on the computer system
• Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
• Manage, audit, balance cash drawer; prepare and make daily deposits
• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
• Partner with District Managers and other team members to exceed company goals and expectations

BENEFITS

• HOURLY RATE OF $15.00
• NEW HIRE BONUS OF $1,000 ($500 paid at six months on the job, $500 paid at one year on the job)
• ON-SITE COMPANY HOUSING AT MANY LOCATIONS
• Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Next level roles and career opportunities throughout the United States

QUALIFICATIONS

• Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies

• Minimum one year of customer service and/or sales experience

• Energetic, outgoing and delivers service with a smile

• Strong communication, problem solving and time management skills

• Valid and current driver's license with reliable personal transportation used during the work day

• Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays

• Adaptable – comfortable working alone or with other team members at multiple locations

• Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions

• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows