Job Duties:

1. Processes international phone, fax, and email orders.Informs international customers of new products, special monthly promos.
2. Works with Shipping department regarding international shipping instructions.Coordinates with Freight forwarding companies for pickup request, including providing appropriate documentation for customs clearance.
3. Communicates with international clients by email, responding to queries, special requests, etc.
4. Keeps files on all international accounts and makes sure all orders and emails are kept on record.
5. Documents and processes customer returns, damaged products, expired products, etc. when customers report them.
6. Coordinates with multiple departments such as Accounting, Production, Quality Control.
7. Ensures proper documentation is included with shipments.
8. Compile and organize information necessary for the preparation of regulatory documentation packages for review and submission to regulatory agencies in related countries.
9. Collect information on registration instructions and regulations.
10. Review label ingredient copy, product claims, allergen and nutritional requirements consistent with E. U., Asia, Middle East, Latin America and North America.

     

     

    Job Requirements:

    -Bilingual English and Mandarin (Able to Speak and Write)

    -BA Degree required (preferably in International Studies)

    -Excellent customer service and communication skills

    -Detail-oriented

    -Demonstrates positive attitude and strong people skills

    -Ability to cooperate with team members/leaders

    -Intermediate level of MS Office Suite such as Excel, Word, Outlook

    -Experience with ERP software is a plus

     

    Job Status:Exempt, Full-Time