JOB TITLE: ERP SUPPORT SPECIALIST

RATE: $26/HR-$28/HR (NON-EXEMPT)

POSITION DESCRIPTION: The ERP Support Specialist will help internal users use software efficiently and effectively in fulfilling business objectives. This role will assist in the M3 ERP system upgrade, conduct testing for all business processes and provide user-training. The role will evaluate, respond and troubleshoot ERP application issues within a timely, professional and concise manner using multiple mediums such as telephone, email and screen share sessions.

• Assists in the M3 ERP system upgrade and provide on-going training to end users.
• Assists in all help tickets related to ERP Support team and resolves and/or escalates to proper channels.
• Performs quality testing on ERP software solutions and changes.
• Monitors data integrity within M3 ERP System and escalates issues to responsible parties.

JOB REQUIREMENTS:

• A Bachelor’s degree in Information Technology, Computer Science, or other related field.
• Previous work experience from IT ERP support
• Relevant ERP experience, preferably INFOR M3, in a manufacturing or distribution company
• MS SQL skills (navigation, entry of query, etc.)

9:00 a.m. to 6:00 p.m. (with 1 hour unpaid lunch)