We are seeking an experienced Implementation Manager to join us in our Redding office and help us improve our system implementation. We are currently using JALAN as our CMS.The new CMS will be browser based with a Microsoft SQL database. The Manager must have implementation experience in working with integrations/implementations and monitor outcomes of implementing the software product. The implementation will involve complex business requirements, a diverse customer base, the Shasta County justice partner community, and require integration of different technologies and solutions. The position requires strong business relationship management competencies, project leadership and management skills and understanding of state-of-theart integrated technology solutions.
The Implementation Manager will work with districts to ensure they are efficiently, effectively and successfully on-boarded and implemented in alignment with the district goals and outcomes. The Implementation Manager reports to the Director of Implementation Management. This position will also partner with other stakeholders within the organization, including sales, customer support, training, engineering, and technical integrations.
SKILLS AND QUALIFICATIONS:
· Bachelor’s degree in business, information technology, criminal justice or similar disciplinary with equivalent experience in the field of the courts or criminal justice preferred. · PMP certification is a plus. · 3+ years experience in vendor-facing project engagements. · Solid and proven project management experience. · 3+ years experience implementing large scale, enterprise-wide software projects. · Working knowledge of any court CMS products or criminal justice, management systems is a plus. · Understanding of court or justice agency business is preferred. · Working knowledge of data storage and data integration practices. · Proficiency using computers and exposure to IT infrastructure components. · Strong analytical ability, particularly in a technology environment. · Strong decision making and problem-solving skills. · Excellent planning, organizational skills and ability to follow-through until processes are completed. · Exceptional customer service, verbal and written skills. · Proficient in Microsoft Word, Excel and Project.