Collections Specialist 

Analyzes claims to determine liability for damages reported at the time of delivery and processes payments.

 Essential Job Duties

Collect and analyze required documentation needed for claim resolution.

• Communicate with customers to gather necessary information.
• Assist with inter-departmental claim resolution and collections.
• Collect payment for damages caused by the carrier.
• Issue billing statements.
• Research and locate all carriers/customers with a balance due for damages.
• Personal responsibility to manage change.

 

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

 

• This position requires a High School Diploma or equivalent.
• Must have one to two years of experience in claims resolution or billing background.

 

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

 

• Proficient in Microsoft Office programs and other general office equipment.

• Excellent communication skills, both verbally and in writing.

• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

• Creative, can think outside of the box to resolve problems.
• Excellent customer service skills.

 

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

 

• General office conditions. Exposed to moderate noise levels.

 

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

• Regular attendance is a necessary and essential function.