Level 3 Help Desk Support

-Acts as front line support for all hardware and software issues.

-Documents incidents and resolutions. Escalating incidents when necessary.

-Maintains users assignment, profile, access control in AD and Voip System.

-Administers and supports Active Directory, DNS, and DHCP

-Manages Windows Operating Systems, MAC OSX, and Linux.

-Assists in maintaining and monitoring common network and authentication protocols/ technologies such as TCP/IP, NAT, VPN, Microsoft Active Directory, NAS, NFS, etc?

-Supports, maintains and administers Microsoft SQL Server

-Assists in maintaining Microsoft SQL Server.

Job Requirements:

Must have:

- BS in Computer Science, Business Admin with MIS concentration

- Strong fundamental knowledge of computer science

- 4+? years help desk support experience.

- 2+ years system administration experience

- 1+? years VOIP phone system

-2+ years of administrating enterprise Windows environments

-2 years Experience in Sonicwall security appliance and wireless infrastructure

-Ability to work flexible hours

-Familiar with ERP modules and enterprise accounting