Job Category:Information Technology
Job Title: Network Engineer IV
Duties:Support and Maintenance
Location: Woodland Hills
Pay: $73.60 hour
Contract: 3 months
DUTIES:
- Resolve support trouble tickets.
- Provide guidance as required to network providers.
- Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs
- Provide network support and configuration assistance to application teams deploying at public Cloud providers (AWS, Azure, etc).
- Support for firewalls and the remote access environment, including client VPN.
- Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required.
- Build partnerships and trust with other information technology areas, vendor technical staffs, and customers in the business units.
- Secondary support as required for Office 365 when primary support team members are unavailable.
Operational Stability:
- Coordinate and schedule changes to the operational environment with other company business unit IT groups and network vendors, ensuring adequate tests are carried out prior to enhancements, upgrades, and other network changes.
- Support of the Design and Build teams within company for large projects.
- Assist in the implementation of new networks and upgrades while ensuring they are compliant to company standards.
- Identify opportunities and implement solutions to improve availability, reliability, efficiency, performance and overall service.
- Maintain & enhance knowledge of key technologies.
Skills:
Working knowledge, understanding, and experience with most of the following:
- Network infrastructure (WAN, MAN, LAN, Wifi, QoS for Data, Voice, and Video)
- Network protocols (IP, OSPF, BGP, RIP, IPSec, etc) o MPLS / VPN / Hybrid WAN / Metro Networks / leased lines
- Network Hardware (Cisco routers and switches, Palo Alto firewalls)
- VOIP and Collaboration Systems (Skype for Business, Avaya, Cisco)
- Remote Access solutions (client VPN, small office VPN, business to business VPN)
- Network security (firewalls and security monitoring)
- Network connectivity to Cloud Providers (AWS, Azure, etc)
- Network performance analysis and reporting
- Incident, Change and Problem Management processes within an ITIL based framework.
- Identity Management (Active Directory, ADFS, Azure AD, 2 Factor Auth, TACACS, Cisco ACS, Radius, PEAP)
- Microsoft Networking, public and private DNS, DHCP.
- Network monitoring and troubleshooting (PRTG, AKiPSNagios, MRTG, Netflow, SNMP, Wireshark, Riverbed ATX)
- Operating systems: Microsoft (Server and Desktop), Mac OS X, Linux o Microsoft Office 365 & Visio Professional
Experience:
- 9-12 years diverse WAN & LAN support experience in a global network environment.
- International experience is beneficial.
- Additional languages a plus.
Education:
- Bachelor Degree in Computer Science or Engineering. (Professional certification and experience may be considered as a supplement to formal education.)
- Cisco Certification preferred (CCNP or higher).
- ITIL v3 Foundation Certification strongly desired.