DUTIES
Our client is the largest metals service center company in North America. They are looking for is an IT Support Analyst II.You would be responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst II is a first level of support for customers within the organization.The IT Support Analyst II must be a skilled communicator with the ability to gather customer information, break down low to medium complex problems, and identify solutions to quickly resolve reported issues.The IT Support Analyst II is expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.
ESSENTIAL FUNCTIONS
Technical Support - Provides technical support via telephone, email or online to end users on a variety of application and technical issues.
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
QUALIFICATIONS