Global law firm is seeking an E-Billing Coordinator to be based out of the Los Angeles office.
Duties and Responsibilities
- Prepare file for distribution to Firm’s e-billing clients, including a thorough review to maintain accuracy and compliance with the client’s billing guidelines. Ensure efficiency and accuracy of the monthly e-billing process to minimize the billing and collections cycle times.
- Act as liaison between clients, partners and assistants when issues arise that require intensive follow-up to address clients’ needs and provide resolutions. Ensure efficient and effective communications are being sent to appropriate parties where the data needed to resolve an issue is fully identified.
- Coordinate the efforts of internal staff, vendor staff and clients’ designated personnel when transitioning to an e-billing platform.
- Work collaboratively with the E-Billing Supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems. Assist in the training of new Billing staff with regards to Firm processes and systems.
- Populating, maintaining and updating data for e-billing clients in the Firm’s billing system, 3E, and various client sub-systems to ensure all relevant information is correlated in 3E. Proactively monitor e-billing progress including status reporting in e-billing systems, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.
- Troubleshoot and resolve complex e-billing issues, including rejections and deductions, are monitored and resolved timely and provide submission and problem-solving assistance where needed.
- The ability to test and trouble shoot multiple e-software applications, summarize findings and identify potential problem areas
- Assess and enhance existing e-billing practices and develop strategies to streamline and improve the Firm’s processes.
- Conduct ad hoc e-billing projects as requested.
Qualifications:
- High school diploma is required, College degree is a plus. Accounting or Business major highly desirable.
- Must be familiar with best practices for billing/collection in the legal industry.
- Must have 3 - 5 years of law firm e-billing experience.
- Proficient with various e-billing protocols, vendors and the e-Billing Hub. Prior experience with third party e-billing software is preferred.
- Strong technology skills required and knowledge of 3E billing system is highly preferred.
- Must have the ability to effectively communicate with all levels of personnel, have excellent attention to detail and the ability to work well under pressure.
- Outstanding written and verbal communications skills, excellent organizational skills and the ability to strategize, multi-task and prioritize.
- Exemplary customer service mindset, is highly motivated, and enjoys a team-oriented atmosphere.
- Should have an ownership mentality, a commitment to proactive communication and exceptional follow through skills.
- Flexibility/availability to work overtime as needed (includes evening and weekend)