Job Description

CONSUMER ATTORNEY MARKETING GROUP (CAMG) is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry. We are currently accepting applications for Call Center Representatives. These positions will serve as a member of a top-notch team of professionals within a rapidly expanding organization that provides room for advancement and growth.

In this position, we are looking for highly motivated individuals to assist our consumers in pursuance of a legal claim. Professional phone etiquette, soft skills, attention to detail, and accurate data entry is a MUST. We offer an HOURLY PAY RATE PLUS A BONUS INCENTIVE.

We are looking for both full-time and part-time employees.

DUTIES/RESPONSIBILITIES:

• Remain readily available for all inbound calls and transition to outbound calls as needed
• Handle a high call volume daily
• Maintain professionalism and follow all call handling procedures as trained
• Follow each client’s intake criteria to obtain needed information
• Maintain reports per Client/Campaign on outreach attempts + final call disposition

REQUIREMENTS:

• Flexible/open to work varying shifts, including weekends, overtime and/or holidays
• Proficient in Word and Excel, including Microsoft Office/Office 365 and ability to learn proprietary software
• Type (40 wpm) with accurate data entry on all reports and completed intakes
• Demonstrate a dedicated work ethic with an adaptable mentality to work in a fast-paced environment / Deadline driven
• Demonstrate effective time management, organizational, and analytical skills
• Exceptional oral and written communication skills
• Must have a pleasant, positive, patient, and friendly attitude
• Uphold a high level of confidentiality
• Must have laptop/desktop, or at minimum a tablet to be able to view and operate screen sharing during virtual training
• Must have a quiet workspace and fast, stable internet connection (25 MBPS or higher) to attain interruption free training and continuous job performance while working from home

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• At least 3 to 6 months customer service experience in a call center environment is preferred
• Spanish Bi-lingual is a plus
• Legal/Medical/Pharmaceutical background is a plus

CAMG is an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.

NO RECRUITERS PLEASE

“Moving Forward,” Messages of Unity from Our Legal Community: http://camgmarketing.com/stream/live.php?v=1311600

Job Type: Full-time

Company Description

We are an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.