Client Services Specialist, Legal Call Center (CATS)
Job Description
CONSUMER ATTORNEY MARKETING GROUP (CAMG), a Woodland Hills based advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns is currently accepting applications for a Client Services Specialist position in our call center telephone services (CATS) department. This position will serve as a member of an expanding organization with plenty of room for advancement and growth.
We are seeking a Client Services Specialist to become an integral part of our team! The Client Services Specialist works to provide high quality administrative support and service to external clients, in this case, Law Firms. Responsibilities include on-boarding law firms to our intake services, understanding client expectations for their campaign, meeting with internal divisions to ensure clients expectations are met, maintaining great rapport with clientele throughout the campaign, providing reporting to law firms on their campaign performance, and answering day to day requests. Specific allocation of responsibilities may change depending upon the needs of the Business.
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EDUCATION AND EXPERIENCE:
Company Description
CAMG is an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.