Job Description

Consumer Attorney Marketing Group is a Los Angeles, CA based advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV, radio, & digital media campaigns.

We are currently accepting applications for Call Center Representatives in our outbound call center. This position will require interaction by phone with outside parties to conduct follow up for legal paperwork for serious medical injuries. Hourly rate + bonus plan.

DURING THIS TIME OF COVID-19, WE ARE DOING ALL INTERVIEWS AND TRAINING ONLINE VIA ZOOM. A PERSONAL COMPUTER (LAPTOP OR DESKTOP WITH WEBCAM) IS REQUIRED FOR THE INTERVIEW(S) AND DURING TRAINING.

SHIFT NEEDS: FULL-TIME/DISCUSSED DURING INTERVIEW. CALL CENTER HOURS ARE MON-FRI. 6:30AM - 5:30PM PST & SAT. 6:30AM-3PM PST.

DUTIES / RESPONSIBILITIES:

• Contact private individuals by telephone
• Inbound/outbound call volume averages 80-120 calls daily for each representative
• Deliver prepared scripts to persuade client to sign a legal document
• Respond to client's questions with empathy and compassion
• Identify and overcome objections
• Take the client through the contract process
• Maintain client and potential client data bases
• Follow up on initial contacts
• Complete records of telephonic interactions

REQUIREMENTS:

• Communication skills
• Negotiation skills / Persuasiveness
• Problem solving
• Adaptability
• Compassionate
• High energy level
• Time management skills
• Knowledge of Microsoft Office Suite

EDUCATION AND EXPERIENCE:

• Legal/Medical/Pharmaceutical background is a plus
• Maintain confidentiality
• Proficient in relevant computer applications and call center systems
• Excellent typing skills
• Organized and ability to follow up
• Proven track record in sales

We are looking for full time employees that are committed to work a 40-hour work week.

NO RECRUITERS PLEASE

Company Description

CAMG is an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.