Job Description

Under general supervision, provides technical software, hardware, and network problem resolution to all end users by performing question/problem diagnosis and guiding users through step-by-step solution; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed; troubleshoots printer problems; passes more complex end-user problems on to IT Manager; conducts hardware and software inventory and reporting; and performs related work as required.

ESSENTIAL FUNCTIONS_:_

·         Responsible for helping end users with courteous service.

·         Field all incoming help requests from end users via a variety of intakes (phone, email, etc.).

·         Install and configure computer hardware, operating systems and applications.

·         Proactively monitor and maintain computer systems and networks.

·         Troubleshoot hardware and software issues on desktops, laptops and mobile devices.

·         Document issues in ticketing system and maintain the internal knowledge base and other IT documentation.

·         Evaluate documented resolutions and analyze trends for ways to prevent future problems.

·         Maintain Windows Deployment Services/Microsoft Deployment Toolkit environment.

·         Maintain/update asset management system (Snipe-IT).

·         Assist in other projects and duties, as assigned.

·         Flexibility to occasionally work outside normal business hours.

·         Regular attendance is an essential job function.

ADDITIONAL RESPONSIBILITES:_ _

·         Performs other related duties as assigned by supervisor.

KNOWLEDGE, SKILLS, ABILITIES: 

·         Enthusiastic self-starter with patience and a keen eye for detail.

·         Effective communicator, both verbally and in writing.

·         Efficient and logical troubleshooter.

·         Able to follow written and verbal instructions and perform tasks with minimal supervision.

·         Desire to learn new technologies and procedures.

·         Possess the ability to prioritize and manage multiple issues at one time.

·         Aspire to do things correctly the first time.

·         Microsoft Windows 10

·         Microsoft/Office 365

·         NTFS permissions

·         Basic TCP/IP Network connectivity troubleshooting

·         Network and local printer troubleshooting

·         Antivirus software/Virus detection and removal

·         DNS concepts

·         Network cabling

·         Desktop and laptop hardware troubleshooting

·         Mobile devices (iOS and Android)

·         Microsoft Active Directory

·         Remote Desktop Gateway/RDP

·         Snipe-IT

·         WDS/MDT

EDUCATION AND EXPERIENCE:  

·         Associates degree or equivalent combination of work experience, education and training.

·         Formal education in computer science or information systems or a related field and/or 2-3 years of experience working in a corporate IT environment.

·         CompTIA A+ and/or Network+

·         Microsoft 365 Certified preferred

PHYSICAL & MENTAL REQUIREMENTS: 

·         Good general health, ability to withstand stress of long hours.

·         Able to lift 50 pounds.

·         Office environment with frequent sitting, walking, and standing.

·         Occasional bending, stooping, and kneeling.

Company Description

Boss International Group (BIG) is a world-class consumer electronics manufacturer. We are the manufacturer of 3 major car audio brands, Boss Audio, Planet Audio, Sound Storm Laboratories plus NYNE Bluetooth speakers. We have been in business for 30 years and are located in Oxnard, CA. We offer our employees an open, casual, and fun work environment. Our office is open Monday – Friday, from 8:30am – 5:00pm.