Job Description

** General Responsibilities:**

• Research and help develop consumer stories for use in local TV news consumer segments.
• Investigate viewer complaints, and where possible, facilitate dispute resolutions.
• Will assist reporters and station segment producers in gathering information and elements for consumer stories.
• Assess and prioritize time-sensitive news tips to be sent to assignment desk editors.
• Assess and prioritize viewer case submissions that are potentially airable stories.
• Track and provide consumer trend reports to stations.
• Work with Public Information Officers and Media Relations who assist in dispute resolutions and provide official statements.
• Research and update government and NGO resources to be provided to viewers as referrals.
• Respond to every viewer complaint submission.
• Maintain consistent communication and collaboration with each market’s Reporters, News Directors, and Producers.

Qualifications

** Basic Qualifications:**

• Fluency in Spanish and English, with exceptional written and verbal communication skills in both languages.
• Need to have solid research skills.
• Should have excellent phone and communication skills.

** Eligibility Requirements** :

• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• External applicants must submit a resume/CV through nbcunicareers.com to be considered.
• Must be willing to work in the DFW area, just south of DFW Airport
• Must be available to work evenings, weekends, and holidays as required
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

** Desired:**

• 4-year college degree, journalism preferred. Outside experience in a related field will also be considered.
• Experience working in a local TV newsroom.
• Need to have great organizational skills, the ability to multi-task and handle multiple assignments simultaneously.

Salary range: $50,000-$57,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

For LA County and City Residents Only: NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.