• Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

• Knowledge of debt collection laws to include the FDCPA.
• Work assigned accounts to develop recovery strategies that work for consumers and clients.
• Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
• Proven time management and organization skills a must.
• Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
• Capability to communicate effectively both verbally and in writing.

Experience:

• Sales Experience
• Customer Service
• Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.