SALARY -$50,000

If you’re looking for a dynamically positive work environment that encourages the exchange of creative ideas to achieve a meaningful, common goal, look no further than ConsumerDirect, Inc.

Located in Irvine, CA, we’re the people-first-financial platform and creator of smartcredit.com and scoremaster.com. We’re the first and only company to combine credit, online privacy, money management, and identity protection all in one place, empowering everyday people to take ownership of their financial world_.  _

The Partner Success Coordinator will be responsible for proactively furthering partner relationships.  Will deliver on retention objectives and develop partner growth strategies with a focus on underperforming or stagnant partnerships.  The specialist will analyze overall partner performance, recognize deficiencies, and identify intervention strategies to achieve partner performance goals.  Collaborates closely with Sales Executives and Marketing team in servicing and nurturing partner relationships.

RESPONSIBILITIES & DUTIES:

• Analyze an array of reports with strong focus on partner performance to identify deficiencies and create an intervention plan
• Cultivate and build positive relationships with partners and businesses
• Manage day-to-day interactions with partners providing insights to help drive revenue growth and overall platform adoption across all market segments
• Provide partners with expert guidance and become a trusted resource 
• Collaborate cross-functionally to meet business objectives and effectively coordinate with sales and marketing team by providing recommendations and meaningful feedback 
• Development of new and improved marketing materials needed to support partner growth and win-back initiatives 
• Address partner challenges and concerns while devising solutions
• Support ongoing organizational improvement efforts

REQUIREMENTS & QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum of 1 year relevant work experience in an office environment/customer support 
• Demonstrate the highest level of professionalism with excellent interpersonal, verbal, and written communication skills
• Organized and detail oriented with a strong ability to think and plan strategically to provide resolution and follow-through
• Ability to work independently and collaboratively in a cross-functional team
• Strong time management skills with the ability to change priorities
• Proficient in Microsoft Office Suite with emphasis on Excel
• Business travel as needed, potentially 1-2 times per year

PREFERRED QUALIFICATIONS:

• Demonstrate the highest level of professionalism with excellent interpersonal, verbal, and written communication skills
• Organized and detail oriented with a strong ability to think and plan strategically to provide resolution and follow-through
• Ability to work independently and collaboratively in a cross-functional team

JOB TYPE: FULL-TIME/IN-OFFICE

• This is strictly an in-house position at our main headquarters Irvine, CA. NO FREELANCERS.

COMPANY BENEFITS:

• Exceptional company culture
• Equity ownership in the company
• Over $10K contributed annually towards medical/dental/vision plans 
• 401K Benefits
• 10 days PTO accrued during first year 
• 5 days paid sick leave
• 9 paid company holidays per year 
• Relaxed and flexible work environment
• Paid daily lunches
• In-house coffee, snack, and juice bar