Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Department: Customer Care Location: Lowell, AR Schedule: Full-Time | Wednesday-Sunday, 3:00pm-11:00pm

About the Role

We’re hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.

Key Responsibilities

Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries

Ensure all daily appointments are properly scheduled and confirmed

Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs

Resolve customer concerns professionally and escalate issues when necessary

Accurately enter and update information in dispatching/scheduling software

Manage multiple tasks and stay organized in a busy, fast-paced environment

Must-Haves

Strong verbal and written communication skills

Basic computer skills and ability to learn new software (training provided)

Excellent attention to detail and time management

Friendly, dependable, and team-oriented attitude

Reliable attendance and punctuality

Ability to work nights, weekends, and holidays as required

Must pass a background check and drug screening

Nice-to-Haves

Previous experience in customer service, dispatch, or call center roles

Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)

Experience working in a fast-paced, high-call-volume environment

Working Conditions

Office-based position with regular phone and computer use

Fast-paced environment, especially during busy seasons or high-demand periods

Requires the ability to stay organized and multitask throughout the day

Compensation & Benefits

Hourly pay plus performance bonuses or incentive pay

Health, dental, and vision insurance (for full-time employees)

Paid time off and paid holidays

401(k) or retirement plan

Opportunities for growth and advancement

Why Join Us

Join a supportive and reliable team that values great customer service

Work in a stable company where your contributions are appreciated

Competitive pay, strong benefits, and room to grow

Make a real impact every day by helping customers and supporting the operations team

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.