Containment Coach - Customer Support

Contain My Dog’s [CMD] mission is to offer a complete electric dog fence solution that goes beyond the hardware; our skilled Containment Coaches gently and humanely help train dogs to respect the perimeter of the owner’s property, no matter what. And we work closely with customers to be sure they understand exactly how it all works.

At Contain My Dog, we believe every dog deserves to be happy and safe, and every family should be able to enjoy letting their dog run off leash in the yard with complete peace of mind. We’ve been proudly serving responsible dog owners in Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont and Maine since 1997. And it’s why so many of our customers have trusted us over generations of beloved pets.

The Containment Coach is a critical position in our organization. The successful candidate will have had previous customer service experience and excellent communication skills. The Containment Coach will work with customers and help them during the installation of the fence and the training of their dogs. This position will also follow up after completion of the installation to ensure customer satisfaction.

Job Requirements:

Connect with Customers at time of sale

Work closely with managers and installers

Follow up on issues - communicate problems to appropriate team members

Communicate resolutions to customer

Record each contact to ensure issues are addressed

SALESFORCE/INFUSIONSOFT or other CRM (Customer Relationship Management software) experience preferred

Collaborate with other Containment Coaches

Experience Required:

Minimum of 3 years experience in customer service

Excellent communication skills both written and verbal

Listening and follow up

Minimum High School Diploma or equivalent

Work Requirements - Physical Demands

Physical demands are minor in this role, use of phones, computers that would require keying

Requires sitting at a computer

The position will start out as part time (app 20 hrs/wk) with potential of becoming full time (40 hours per week) Hours need to be flexible to accommodate customers’ schedules.

IMPORTANT: Contain My Dog prefers to use text communication when contacting applicants regarding interviews and scheduling. We strongly recommend you opt-in to receive text messages when completing your application. Opting out of text messages will have no effect in our evaluation of your application