Job Description

Our client, a global supply chain and distribution client is seeking to fill 2 Desktop Support Engineer roles for their growing Infrastruture Support Team. These are contract to possible hire opportunities. They require some onsite work at HQ in Exton, PA, but will be largely remote. The ideal candidate will possess the right mix of technical applicatude and customer serivce to make an immeidate impact to the team.

OVERVIEW EXPERIENCE

Oversee and maintain the computer hardware and software systems. The candidates skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Desktop Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems.  This role will provide remote and onsite support of all technology equipment in back office locations for our internal knowledge workers. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail.  The candidates work involves researching, evaluating, building, testing, integrating, and deploying solutions that ensure optimal workplace performance.

QUALIFICATIONS:

TECHNICAL SKILLS:

• • Troubleshooting and configuration experience with Office365 – E5 - Exchange Admin experience / Mail / OneDrive / Sharepoint / Teams
    • Strong Knowledge of Exchange 2016
    • Microsoft Office Products suite support
    • Microsoft Active Directory and Group Policy Objects
    • VOIP Platform Support & Integrations (8x8 UCaas & Masergy experience preferred)
    • Laptop & Desktop Deployment
      • Ability to create and image Laptop / Desktops
      • PC refreshes
      • Hardware replacements
      • Provide support & implement software application installations
    • Microsoft SCCM- packaging and deploying
    • Experience with remote desktop platforms (i.e. TeamViewer / RDP / VDI)
    • Incident Management – Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
    • Azure Cloud experience a plus
    • PC Encryption expeirence
    • Mobile Device support- Android and iOS Devices
    • Experience/exposure with Cisco AnyConnect & FortiClient

REQUIREMENTS:

• • A bachelor's degree in Computer Science or closely related degree is required for the position.
    • At least 3 to 5 yrs of proven experience in desktop support engineering
    • Individual with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Desktop Support Specialist.
    • Professional written and interpersonal skills are essential when communicating with customers (internal & external).
    • Complete detailed reports listing requests to technical assistance & the steps taken to resolve them.
    • Assist management in creating training materials pertaining to computer troubleshooting and usage.
    • Extensive experience working with different operating systems including Windows & Mac OS.
    • Ability to prioritize and manage several milestones and projects efficiently.
    • Extensive experience configuring PCs and laptops, problem ticket resolutions and track problems using company ticketing system.
    • The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
    • Excellent time management skills to maintain high levels of customer service in a high-paced, heavy workload environment.

Company Description

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!