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Call Center Representative

C

Contemporary Staffing Solutions

Call Center Representative

Philadelphia, PA
Full Time
Paid
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  • Responsibilities

    Job Description

    Customer Service Representative

    Responds to member contact via various mediums regarding inquires related to products and services, financial and non-financial transactions, credit union membership and account issues in a courteous and professional manner, in support of credit union business objectives.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Responsible for handling all incoming calls while adhering to Management defined metrics.
    • Follows authentication procedures as required to verify and establish confirmation of members' identity during all phone calls.
    • Responsible for executing the following tasks on behalf of members: all financial and non-financial transactions, account research, sub account openings/closings, decedent accounts, check withdrawals, transfers, wire and western union requests, account updates, stop payments, check orders, general inquiries, and all other credit union related functions.
    • Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
    • Meets established sales goals using various sales techniques.
    • Processes loan applications, sets up disbursement dates and assists with obtaining all required documents for loan closings.
    • Conducts phone calls and follows up with written communication to all new and existing members, addressing any questions, and making members aware of credit union promotions and additional products and services.
    • Participates in outbound calling efforts to generate new opportunities for members financing needs.
    • HOURS: M-F, 9:00am – 5:30pm

    Company Description

    CSS is a National Staffing and Recruitment provider specializing in niche recruitment, placing professional talent in Accounting and Finance, Human Resources, Sales and Marketing, Call Center and Office, and Technical positions. At CSS, we consistently strive to meet the needs of our clients and candidates by understanding their expectations to produce the perfect match! We focus on the business growth plan, company culture, and the skill set of the candidate to make a highly effective match.