Job Description
Job title: Content Producer/Content Specialist
Location : Woonsocket, RI
Duration: 6 months
Ideal candidate will have:
- Bachelor’s degree in English, Communications, or equivalent years of relevant working experience, 4 years of experience in writing, editing, and content creation.
- Experience in the customer service industry a definite plus. A track record of generating creative content ideas and meeting tight deadlines.
- Proficiency in using Microsoft Office products and other tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Comfortable presenting to senior leaders and ability to learn from failure, engage in an iterative process Thrives in a fast-paced, client-centric environment that depends on strong collaboration
Responsibilities:
- Play a crucial role in shaping our Colleague experience.
- Service and maintain the highest standards of content quality and knowledge management.
- Collaborate with subject matter experts and the other team members to produce knowledge management and content that engages and educates colleagues.
- Ensure that all content adheres to guidelines and maintains a consistent and professional tone while meeting assigned deadlines.