Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Training & development

The Contents Manager oversees the restoration, inventory, and return of customer belongings affected by fire, water, mold, or other disasters. This role ensures that contents are handled with care, documented accurately, and restored to SERVPRO’s quality standards.

Key Responsibilities

Operations & Restoration

Manage contents restoration projects from intake to final delivery

Oversee inventory, packing, cleaning, and storage of customer belongings

Ensure quality control during cleaning and restoration processes

Implement safety protocols and maintain a clean, organized workspace

Team Leadership

Supervise and train contents technicians in SERVPRO procedures

Coordinate with production teams to ensure efficient job flow

Schedule staff and assign tasks based on project needs

Customer Service

Communicate with customers to explain processes and answer questions

Respond to concerns and ensure customer satisfaction throughout the job

Document job progress and updates in SERVPRO systems

Logistics & Documentation

Use inventory software (e.g., Xactimate) to track items and generate reports

Maintain accurate job files and restoration records

Coordinate transportation and storage logistics for contents

Qualifications

High school diploma or GED (required)

Valid driver’s license (required)

2+ years of experience in restoration, logistics, or operations management

IICRC certification (preferred)

Strong organizational and communication skills

Ability to lead teams and manage multiple projects

Familiarity with productivity software and inventory systems

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.