ServiceMaster by Haven Restoration Group

Contents Operations Manager

Full Time • Spartanburg, SC • $80,000–$120,000/year + Benefits

At ServiceMaster Restore, we don’t just restore belongings—we help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.

What You'll Do

Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space

Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service

Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records

Inspect work at key stages and require corrections before delivery or pack-back

Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns

Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing

Recruit, onboard, and coach team members

Keep the warehouse organized and properly staffed

What We're Looking For

Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations

Proven record managing employees, schedules, and multiple active projects

Ability to build project scopes and understand estimates and job costs

Strong inventory-management, organizational, leadership, accountability, and problem-solving skills

Clear, professional communication with customers, adjusters, vendors, and internal teams

Comfortable in a fast-paced, deadline-driven environment

IICRC certifications and contents-management or estimating software experience are a plus

What We Offer

Competitive salary with performance-based bonus

Health, dental, and vision insurance

401(k), paid time off, and paid holidays

Company car, free uniforms, and ongoing training

Room to grow within a nationally recognized restoration brand

Work Environment

Mix of office, warehouse, and jobsite work with regular travel to active projects

Flexible schedule when emergency restoration needs arise

Ability to lift and move up to 50 lbs required

ServiceMaster Restore is an equal opportunity employer. This franchise is independently owned and operated; applications go directly to Haven Restoration Group, and all hiring decisions are made by franchise management.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.