Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Free food & snacks

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job.

Completes assigned jobs according to company processes, maintains quality control within the budget of each job.

May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.

Maintains records of personnel and resources used on projects and communicates all billable events to others.

Will be responsible for creation of estimates in applicable software

Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job

Document / review loss with clear and descriptive job photos and upload into operating system/software

Proficient with writing contents estimates using Xactimate

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Explains drying process and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss

May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Job Requirements

High school graduate or equivalent, college degree preferred.

Strong knowledge of insurance restoration and or construction industry

Valid Driver's License and satisfactory driving record

Able to work independently or work with/lead a team

Exhibit professionalism, maturity, and the willingness to serve the customer

Experience managing teams of 2 or more

Experience with entering data using a tablet or mobile phone

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Working on-call schedule is required

Certifications preferred:

ASD – Applied Structural Drying Technician

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

WRT – Water Damage Restoration Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.