Job Description

Supports sales for our Commercial Specialty Tire group. You will be a primary contact for our customers in the field, as well as, our Sales Managers. You will process and manage customer orders via fax, phone, e-mail, ContiLink and EDI from order creation to customer invoicing. This includes order entry, stock allocation, ContiLink / EDI management and delivery note creation. Process customer request for return goods.
Main responsibilities:
• Use our main system tool, SAP R3.
• Handle inbound customer calls. Must meet stated department phone objectives.
• Establish and maintain a working customer relationship.
• Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.
• Conduct customer visits when needed.
• Maintain customer database and current customer account information in CRM.
• Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.
• Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.
• Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur.
• Maintain knowledge in product and policy.
• Travel to customer location may be required.
• Assist in other duties as required.

WHY YOU SHOULD APPLY

• Immediate Benefits
• Paid Time Off
• Tuition & Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!

Qualifications

BASIC QUALIFICATIONS

• Bachelor’s degree OR 3+ years of experience related to inside sales/order management
• Customer service or related inside sales experience
• Ability to work in a fast-paced environment
• Strong attention to detail, time management, organizational skills
• Interpersonal/Communication skills
• Ability to multitask
• Microsoft Office skills (Excel, Outlook)
• High School Diploma or equivalent
• Continental is not able to pay relocation expenses for this opportunity
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• SAP experience
• Bilingual – French and English speaking

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Ready to drive with Continental? Take the first step and fill in the online application.