We are seeking a Continuous Improvement Manager to join our Warehouse Operations Team.
Responsibilities to include:
- Champion continuous improvement initiatives across all warehouse functions—including inbound, picking, packing, outbound, inventory, and returns—to enhance productivity, accuracy, and cost-efficiency.
- Establish, track, and optimize Key Performance Indicators (KPIs) such as Pick Rate, Dock-to-Stock Time, Inventory Accuracy, Order Cycle Time, Labor Utilization, and Cost per Unit Shipped to drive decision-making and accountability.
- Apply Lean, Six Sigma, and other CI methodologies to reduce waste, minimize downtime, and improve warehouse throughput, safety, and space utilization.
- Lead and facilitate Kaizen events, Gemba walks, Value Stream Mapping, and root cause analyses to resolve operational pain points and improve material flow across warehouse processes.
- Collaborate with Warehouse Managers, Supply Chain, and 3PL partners to implement scalable and sustainable process improvements, including layout optimization, slotting, inventory flow, and labor planning.
- Design and execute both site-level and network-wide initiatives to ensure consistency and performance alignment across all warehouse and fulfillment locations.
- Support technology-enabled improvements by partnering with IT and systems teams to enhance WMS/ERP integration, automation adoption, and real-time data visibility.
- Develop and maintain KPI dashboards and executive-level reports to communicate project status, operational performance, and business impact to stakeholders.
- Foster a culture of continuous improvement by coaching warehouse leaders and frontline teams in Lean tools, visual management, SOP adherence, and CI best practices.
- Research and integrate industry trends and emerging warehouse technologies—such as automation, robotics, and AI-driven systems—to identify future-state opportunities.
- Make data-informed recommendations on supply chain strategy, inventory placement, warehouse capacity, and network flow optimization.
- Perform other projects and strategic initiatives as assigned.
What You Will Need
- Bachelor’s Degree in Industrial Engineering, Supply Chain, Operations, or a related field (preferred).
- 5+ years of experience in Continuous Improvement, Lean Operations, or Warehouse Management, ideally within a high-volume distribution or 3PL environment.\
- Proven ability to develop, track, and analyze warehouse KPIs that drive performance and bottom-line results (e.g., Pick Rate, Dock-to-Stock, Labor Utilization, Inventory Accuracy).
- Lean Six Sigma certification (Green or Black Belt preferred) with hands-on experience leading cross-functional CI initiatives in warehouse or logistics environments.
- Deep knowledge of warehouse operations and systems, including receiving, order fulfillment, inventory control, labor planning, quality assurance, and space optimization.
High proficiency in Microsoft Excel and experience with ERP/WMS platforms (e.g., NetSuite, Manhattan, SAP EWM); familiarity with data visualization tools such as Power BI or Tableau preferred. - Strong project management skills with the ability to lead multiple concurrent initiatives; Project Management certification (e.g., PMP) a plus.
- Clear, confident communicator with the ability to influence stakeholders at all levels—from warehouse associates to senior executives.
- Analytical thinker with a proactive mindset; able to interpret complex data, generate insights, and drive action.
- Self-starter who thrives in a fast-paced, dynamic environment and can adapt to shifting priorities or new technologies.
- Comfortable working in environments with evolving tech and automation solutions; open to exploring new warehouse innovations and process tools.
- Willingness to travel up to 50%, both domestically and internationally, to support multi-site initiatives and ensure operational consistency.
Who You Will Work With
As the Continuous Improvement Manager, you will work closely with Fulfillment, IT and Supply Chain teams.