JOB LEVEL
M30
EMPLOYEE ROLE
People Manager

Contract Operations Manager

The Challenge:

In Revenue Operations, we aim to simplify processes and innovate for seamless customer interactions at Adobe. We focus on delighting customers and collaborators with standardized processes and automated solutions.

What you’ll do:

• Understand and align with organizational goals, familiarizing yourself with the company's primary objectives. Communicate these goals with your team.
• Define clear goals and expectations, working together with the team to align with their personal development and the company’s objectives.
• Provide support and training, identifying the resources, training, and support that the team needs to achieve their goals and perform their job effectively.
• Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Perform complex validations of revenue transactions sourced through multiple selling channels. Ensure that deals align with product rules, revenue standards, and compliance policies.
• Complete tasks in alignment with SOX controls, including drafting controls, narratives, memos, and process documents. Collaborate with internal and external auditors on audits of control development and implementation.
• Serve as stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Provide business recommendations to ensure efficient customer experience outcomes.
• Monitor automated transactions through various tools and technology solutions. Review logs and system reporting to troubleshoot and manage errors.
• Provide support for external customers, sales, customer service, product management, product marketing, finance, and legal in addressing blocking issues. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and resolves concerns.
• Champion scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
• Implement strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating necessary changes. Complete defined integration strategies for acquired companies, ensuring business continuity.
• Develop and implement reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
• Develop and uphold essential documentation needed for the role, such as job procedures, corporate policies, process flows, FAQs for collaborators, and new team member onboarding documentation.

What's needed to succeed:

• Ability to manage and motivate a team.
• Ability to delegate and supervise staff.
• Strong written and verbal communication and presentation skills.
• Relentless attention to detail with a central focus on customer experience.
• Critical thinking skills to solve outstanding challenges.
• Ability to prioritize, multitask, and meet crucial deadlines.
• Solid documentation and organizational skills.
• Self-starter who can complete tasks independently.
• Capable interpretation of legal contracts, terms, and conditions.
• Knowledge of accounts receivable, revenue recognition, and finance operations.
• Bachelor’s degree or equivalent experience.
• Demonstrated proficiency with standard tools (Office 365, ERP, CRM).
• 3-5 years of experience in a management or similar related role.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $87,800 -- $183,975 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.