Join our innovative team and help us in shaping the future of Technology!

About Us:

VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

Why Join Us: Exciting Projects, Meaningful Impact Continuous Learning and Growth State-of-the-Art Technologies Collaborative Team Environment Make a Real Difference Work-Life Balance

Key Responsibilities:

Design intuitive and engaging conversational flows for chatbots and voice interfaces.

Use tools like Genesys Architect and eGain to implement and optimize self-service solutions.

Collaborate with developers and analysts to define conversation logic and intents.

Conduct usability testing and analyze user interactions to iterate on design.

Work closely with business stakeholders to align the conversational experience with customer service goals.

Required Skills and Qualifications:

Experience designing conversational experiences for IVRs, chatbots, or virtual assistants.

Familiarity with Genesys Cloud CX, Genesys Architect, and eGain.

Understanding of conversational UX principles and best practices.

Excellent communication, storytelling, and documentation skills.

Experience using design and prototyping tools is a plus.

VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This is a remote position.